Telephone: 951-263-0978
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| USA & CANADA SHIPPING POLICY - EFFECTIVE DECEMBER 1st 2009
General Info: • We ship to the entire UNITED STATES (including US territories) and CANADA. • All PAID SHIPPING orders ship via FedEx. • NO PO BOXES allowed for delivery (your order will be promptly placed on hold if you use a P.O. Box for delivery). • Orders ship from our location in Corona, California, arrival times vary by distance and carrier operations. • FedEx shipping rates are calculated and transmitted from FedEx automatically during the checkout process. • Our business operates 8am - 5pm PST, Monday – Friday. Orders placed outside these hours will not be processed until the next business day. Free Shipping: • FREE GROUND SHIPPING promotions may be sent via whichever shipping carrier we choose (FedEx or UPS or USPS). • Arrival times may vary depending on chosen carrier. • Free Shipping orders typically arrive in UP TO 7-14 BUSINESS DAYS. Ground Shipping: • US Ground orders typically arrive in UP TO 1-7 BUSINESS DAYS • Ground service delivery time is NOT GUARANTEED and we are not responsible for any shipping delays by FedEx. • To receive your order by a specific date we recommend choosing a paid shipping option. Express Shipping: • Your order MUST be placed BEFORE 11AM PST for same day shipping. • We offer multiple regular and express shipping options for the USA and CANADA through FedEx. Signed Delivery Requests: • By default we DO REQUIRE A SIGNATURE for delivery. • You must specifically request a NO SIGNATURE delivery, to request this please contact us here. • We are NOT RESPONSIBLE for delivery carrier mistakes. • If there is a carrier mistake with your order, you must ask us to file a claim with the shipping carrier. • You will only be compensated if we recover the money from FedEx, UPS, or USPS through this claim process. |
